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Internal Customer Satisfaction Survey

2. How do you rate our ability to clearly communicate on Procurement Processes?*
   -- Select One --Poorly CommunicatedSomewhat CommunicatedAdequately CommunicatedVery Clearly CommunicatedNot Applicable

4. How do you rate our accessibility when you need us (i.e. by phone, person, and email)?*
   -- Select One --Occasionally AccessibleMostly AccessibleVery AccessibleNot ApplicableNot Accessible

6. How do you rate our ability to provide effective solutions to your problems and / or complaints?*
   -- Select One --Very Ineffective SolutionsIneffective SolutionsEffective SolutionsVery Effective SolutionsNot Applicable

8. How do you rate quality of goods and services procured for your Department?*
   -- Select One --Very Poor QualityPoor QualityGood QualityVery High QualityNot Applicable

10. How do you rate our ability to professionally provide effective solutions to your problems and / or complaints?*
    -- Select One --Extremely Unprofessional, DiscourteousGenerally Unprofessional, DiscourteousOccasionally Unprofessional, DiscourteousExtremely Professional, CourteousNot Applicable

12. How do you rate the performance of the buyer who primarily works with your department to meet your needs?*
    -- Select One --Poorly CommunicatedSomewhat CommunicatedAdequately CommunicatedVery Clearly CommunicatedNot Applicable

14. How do your rate your primary buyer's ability to work with you as partners by understanding your needs and working with you towards common goals?*
    -- Select One --Poor UnderstandingUsually UnderstandsExcellent UnderstandingNot Applicable

16. How do you rate performance of the contract staff who works with your department to meet your needs?*
    -- Select One --Extremely DissatisfiedDissatisfiedSatisfiedExtremely SatisfiedNot Applicable

18. How do you rate the performance of the administrative staff when working with your department to meet your needs?*
    -- Select One --Extremely DissatisfiedDissatisfiedSatisfiedExtremely SatisfiedNot Applicable

20. How do you rate the performance of the warehouse staff when working with your department to meet your needs?*
    -- Select One --Extremely DissatisfiedDissatisfiedSatisfiedExtremely SatisfiedNot Applicable

22. How do you rate performance of management when working with your department to meet your needs?*
    -- Select One --Extremely DissatisfiedDissatisfiedSatisfiedExtremely SatisfiedNot Applicable

24. How do you rate your overall satisfaction with the quality of our service?*
    -- Select One --Extremely DissatisfiedDissatisfiedSatisfiedExtremely SatisfiedNot Applicable

26. Which category best describes your position?*
    -- Select One --Department Head Division HeadCrew Leader Administrative SupportDivision HeadAdministrative Support

28. Other General Comments

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30. 1. Receive an email copy of this form.
31. Email address

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32. Submit

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