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Transparency & Technology News

Posted on: November 2, 2020

City-Parish Launches Unified Communications Telecommunication Upgrade

BATON ROUGE, La. — November 2, 2020 — Mayor- President Sharon Weston Broome announced Monday the launch of Phase One of the City-Parish Unified Communications Telecommunication System Upgrade.


System upgrades will replace the existing 42 individual communication systems within city-parish offices. In addition to unifying the city-parish systems, the technology upgrades will replace obsolete technology; decrease system maintenance costs; increase end user and call traffic capacity; and decrease mobile and long-distance calling costs.


The City-Parish is expected to save $1.5 million over five years by reducing the annual operation costs of the existing telecommunication infrastructure — representing a 315.09% return on investment for taxpayers.


“The Unified Communications Telecommunication System Upgrade is the continuation of our effort to transform the City-Parish government into one that prioritizes technology, digital innovation, service and transparency,” said Mayor Broome. “Our new telecommunication system will open the lines of communication between City-Parish departments and the people they serve.” 


The upgrades will be completed in two phases throughout 2021; Phase One includes telecommunication upgrades for the following agencies: 


  • Information Services
  • Planning Commission
  • Department of Development
  • Finance Service Fees
  • Building & Grounds
  • Business Operations
  • Workforce Development
  • Department of Maintenance
  • Transportation & Drainage
  • Parish Attorney’s Office
  • Mayor’s Office
  • Community Development
  • Metro Council
  • Public Information
  • Purchasing
  • Finance
  • Fleet Management
  • Environmental Services

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