All 911 Operators are certified as Basic Telecommunicators through the Association of Public Safety Officials (APCO). They are also nationally certified EMTs or Paramedics through the National Registry of Emergency Medical Technicians. The 911 Operators obtain pertinent information to properly triage the nature of the caller's emergency. Once the information is obtained the Operator will forward the caller to the necessary public safety agency for additional information and dispatch an EMS ambulance to the caller's location if needed. The 911 Operators dispatch approximately 100-125 medical calls per day.